FAQ · Everything you need to know

Why buy from us?

The answer to this question is simple: we provide the highest quality soft closing products in the market. We have thought about the consumer in every way possible, from providing you with a high-quality yet low-cost product, to ease of installation. Even the lubricant used in our dampers is a food-grade vegetable oil, which ensures the safety of both you and your children.

Will soft close door dampers work for my cabinets?

SKU #SCD101 & SCD103 soft close dampers will work for face frame cabinets on all door overlays and for frameless cabinets on full overlay doors. They work only for cabinets that have self-closing hinges (or hidden hinges). If your hinges are visible with the cabinet doors closed, then you do not have self-closing hinges. If you are still unsure, pull open your cabinet door between 1 and 2 inches; if the door closes on its own, then the soft close dampers will work for you! See the photo below for a visual aid. Please note: SKU #SCD102 (Titus soft close damper for doors) will only work for frameless cabinets on full overlay doors. See the photo below to understand the difference between face frame and frameless cabinetry:

How many door dampers do I need to order?

One soft close damper is required per door, so all you have to do is count how many doors you would like to have the soft-closing feature in, and place your order accordingly. Larger, heavier doors may require 2 dampers.

Are soft close dampers easy to install?

Yes! View the installation page for more details.

Does the soft close damper come with a screw?

Yes. Each damper is packaged alongside one matching #6 x 3/4" pan head screw.

How many soft close drawer adapters do I need to order?

One soft close drawer adapter is required per drawer, so all you have to do is count how many drawers you would like to have the soft-closing feature in, and place your order accordingly. Heavier drawers may require 2 adapters.

What are face frame cabinets vs. frameless cabinets?

Face frame cabinets have a frame around the front of the cabinet box. Frameless cabinets do not have a frame. Cabinets with a face frame tend to be more sturdy. See the photo below:

Do you offer bulk discounts on purchase quantities of 100 or more?

Absolutely! We offer deeply discounted price tiers based on order quantity. Buy more, save more! Contact us for more information.

How does flat rate shipping work?

Flat rate shipping means that whether you purchase 1 item or 1000 items, you will only be charged a flat rate of $5.95 for standard shipping (U.S. orders only). Most orders ship the same day. Expedited shipping is also available upon checkout.

How long does it take to receive my order?

All orders are shipped out either via USPS or UPS, which typically arrives within 2 to 5 business days. Most orders ship the same day. Expedited shipping is also available upon checkout.

Do you accept credit cards?

We currently accept VISA, Mastercard, Discover, American Express, and Paypal as payment methods.

Do you accept checks?

Checks are not accepted at this time. However, you can pay through your bank account with Paypal's secure payment portal. Just select "Paypal" as the payment option upon checkout.

What is your lifetime warranty all about?

We provide our customers with a lifetime warranty on our metal-housed dampers. On the rare occasion that one of your metal dampers malfunctions, contact us and we will send a replacement at no cost to you!

What is your return policy?

All merchandise returned for reasons other than warranty, a 10% restocking fee + original shipment cost will be deducted from the credit or refund. To receive your RMA (return merchandise authorization) form and number, email us at sales@softclose.com